Privacy Policy

We collect the information you choose to share with us:

• Contact form. If you send us a message through the website, we receive your name, email address, phone number (if you provide it), and the message you write.
• Calls and emails. If you call or email us directly, we receive your phone number or email address and whatever you share in the conversation.
• Analytics and cookie data. If you accept our cookie notice, we collect anonymous usage data — pages visited, general location (city level), device and browser type, and how you found the site.

We use the information you give us for one purpose: responding to your inquiry. That means calling you back, replying to your email, or answering your message about availability and our homes. We do not use your information for marketing lists, and we do not share it with other companies for their own marketing.

With your consent, this site uses Google Analytics and the Meta Pixel to understand how visitors find and use the site. These tools use cookies and may collect your IP address and browsing activity on this site. We never send your name, phone number, email address, form entries, or anything health-related to these tools.

You can opt out at any time: decline or change your choice in our cookie notice, install the Google Analytics opt-out browser add-on, or adjust your ad preferences in your Facebook/Meta account settings.

We do not sell, rent, or trade your personal information to anyone, and we do not share it for cross-context behavioral advertising.

If you live in California, you have the right to:

• Know what personal information we have collected about you.
• Request that we correct inaccurate information.
• Request that we delete your personal information.
• Not be discriminated against for exercising any of these rights.

To exercise any of these rights, email team@lumencollectivehq.com or call (818) 421-8724. We will verify your request and respond within the time required by law.

We keep inquiry information only as long as we need it to respond to you and to meet any legal or record-keeping obligations, after which it is deleted. Anonymous analytics data is retained according to the default settings of Google Analytics and Meta.

This website is not directed to anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has sent us information, contact us and we will delete it.

You can ask us to delete your information at any time by emailing team@lumencollectivehq.com with the subject line "Deletion request." We will confirm once it's done.

Lumen Collective is a sober living community, not a medical or clinical provider. Please do not submit medical records, diagnoses, treatment history, or other health details through the website contact form. If you are in crisis, call or text 988 (the Suicide & Crisis Lifeline) or dial 911.

If we update this policy, we will post the new version on this page and update the "Last updated" date above.